Payment

All amounts shown on the website are stated in Danish kroner (DKK), including VAT and including delivery costs. LM-Craft accepts online payments with; [Dankort, Visa/Dankort, Visa]. We do not impose any kind of transaction fee on your purchase. Payment for the order will only be deducted from your account when the item is dispatched, unless otherwise agreed or stated in your order. LM-Craft uses a secure payment server that encrypts all information, which means that the connection is completely secure.

Delivery

We only deliver goods within Denmark. The delivery time for your order is normally 2-5 working days if the item is in stock. When ordering at weekends and public holidays, the item is dispatched on the first working day. Should there be an extended delivery time in special cases, we will notify you by email. We deliver to private addresses in Denmark - but not the Faroe Islands and Greenland. All goods are delivered with PostNord.

Return and right of cancellation

There is a 14-day full right of return on goods purchased on our webshop. The period is calculated from the day you receive your order. You bear any return costs yourself, just as the choice of carrier is your own. Cancellation must be notified to us no later than 14 days after the purchase, and from the cancellation the order must be in our hands no later than 14 days after you have informed us of your use of the right of cancellation. The notice must be given by email at mail@LM-Craft.dk, where you must clearly state that you wish to exercise your right of withdrawal. It is up to LM-Craft to assess the condition of the goods. If the item has been tested beyond what is necessary to determine the nature, characteristics and function of the item, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back.

Right of complaint

According to the Danish Sales Act, there is a 2-year right to complain about products. Complaints apply to defects in material and/or manufacturing. Complaints must be notified to LM-Craft within a reasonable time after receipt of the goods. Here, one month is considered a reasonable time, unless otherwise agreed. The complaint does not apply to errors or damage caused by incorrect operation of the product. LM-Craft covers the return costs to a reasonable extent. We do not accept parcels sent on cash on delivery.

Personal data policy

When you buy an item and pass on the information yourself, we receive customer data. As data controller, we process your personal data securely and confidentially. Your personal data will only be used and stored for the purposes for which they were collected. We use third parties to process some of our information, among other things in our freight handling, which was not developed by LM-Craft. If you want your information removed, contact LM-Craft at mail@LM-Craft.dk or at https://LM-Craft.dk/shop/Contact